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Freight & Oversized Shipping, Free Ship to Store, Pre-order

Freight and Oversized Shipping


Some products require special processing and shipping arrangements. Pricing is set by product type and shipping service required. Enter a shipping address in Checkout to see applicable considerations. 
 
Ship MethodProduct TypeFree Ship to Store?Continental U.S.Alaska & HawaiiCanada
OversizedBikes and surfboards (shortboards)Yes$69$199*Varies
OversizedSurfboards (longboards)Yes$99$199Varies
 FreightRooftop tents and cargo boxesNo$150Not availableNot available
*eBikes cannot currently be shipped to Alaska or Hawaii

Free Ship to Store

If you live near one of our U.S. Store Locations, you can ship your order to one of our stores instead of having it sent to your home address. Shipping is always free for store pickups.  

Here’s how it works:  
  • Choose “Ship to store” and select a location. 
  • Wait for an email confirming your item(s) is ready for pickup. If you ordered multiple items, it's possible they'll arrive to the store on different days in which case you'll receive email pickup notifications for each shipment.
  • Visit the store with your order number and photo ID to retrieve your item(s). 
  • Your order will be held for 30 days from the date of purchase. If additional time is needed, please let us know in advance. 

Pre-order

Items designated as Pre-order have special timing considerations. Learn more about Preorder items by visiting the Pre-order page. 

Important Details: 

  • Bikes may take up to 5 business days to process and require signature upon delivery. 
  • Freight items cannot be shipped to PO boxes. 
  • If your order contains additional items, they will ship separately.  
  • Freight deliveries require a phone number to coordinate delivery time. You must inspect your item(s) at time of delivery to note any damage on the bill of lading before the truck driver leaves. Do not pay any additional freight charges to the carrier before or after delivery.  
  • Returns: 
    • Oversized Items: View our Return Policy for important information about oversized returns. 
    • Freight Items: You are responsible for return shipping costs. Since freight items require special shipping and handling, please contact Customer Care for more details.

If you are interested in other shipping methods, live outside the U.S. and Canada, or have any other questions, please contact us for help.