evo Membership FAQ
How do I earn points?
Earn 1 Point for every $1 USD spent on full-price items at the following:
- evo.com (US and CA Purchases)
- evo stores (US Stores Only)
- evo Service and Rental Shop (US Shops Only)
You also earn 2x points on all in-cart donations on evo.com.
To receive points for your purchases, log into your evo.com account to purchase and use the email address tied to this account when you purchase, service your gear, or rent gear in-store.
Points are awarded after qualifying items are shipped and can take up to 72 hours to show up in your account. Points expire after 12 months of inactivity. Canadian purchases will be converted to USD to award points ($1 USD=1 Point). Points are awarded on order subtotal of eligible full-price merchandise before taxes, shipping, and other fees are added to the transaction. Points will not be awarded on gift card purchases, evoTrip adventure vacations or training courses.
What happens to my points when I return an order?
If you return or cancel an order, the points you earned on that order will be removed from your account. Reward points used on a purchase will be refunded to your account when the return is processed.
How do I redeem my rewards?
Every 200 Points = a $20 USD reward.
Log into your evo.com account to find your current points and available rewards. Discounts are available on a line-item basis in increments of $20, from $20 off one item of $20 or more, up to $60 off one item of $60 or more. To ensure you receive the full benefit of your reward, please choose a product that is at or above the dollar amount of your available reward.
To redeem online, find the reward you would like to use, click "redeem" in the membership area of your evo.com account. The points will be deducted from your account at the time you click Redeem. Apply the code in the promo code box at checkout. Should you misplace your code, you can find it under Rewards History in the Membership tab of your account. Codes remain valid until used.
Will my Tier Status expire?
Your tier status will be downgraded should you not meet the spend threshold of that tier within one rolling calendar year from the date you entered the tier. Your tier may also be downgraded if you return an order(s) that drop your spend amount below the threshold for the tier.
